Frequently asked questions

Aqua Conditioners uses a compact yet highly effective technology to break down harmful hard water minerals into harmless microscopic particles. Have you ever wondered why river water feels fresher & lighter than seawater? Two words: water conditioning. When river water passes through rocks, the minerals, elements & salts are broken down into smaller neutralized pieces that make the water soft. This is exactly what Aqua Conditioners systems do to your water.

Aqua Conditioners are compact pipe-like systems made from premium-grade stainless steel with a specially designed alloy core. Each core has offset discs, so water cannot take a direct route and has definite contact with the alloy. Squeezing the water through the closely packed discs increases its velocity, creating high and low pressure areas on either side of each disc and extreme turbulence inside the core. That mechanical washing action, combined with thousands of galvanic electrochemical reactions along the alloy, reduces the electrical charge of the minerals so they aggregate into nano-sized harmless colloids. The elements lose their adhesion property and stay suspended in the water instead of sticking to skin & hair or precipitating on pipes and appliances.

The technology makes your water softer, like river water. It reduces the particle size by over 60%, reduces the mineral charge by over 90% so elements glide instead of sticking, and greatly reduces the surface tension of the water. In practice, that shields your skin & hair from dryness, acne, hair fall, dandruff and frizz, and prevents limescale deposition in your pipes, bathroom floors and water-based appliances.

TDS, or Total Dissolved Solids, is the amount of organic and inorganic material dissolved in a particular volume of water. These materials can essentially be anything (metals, minerals, salts, ions) dissolved in water that is not an H2O molecule. Aqua Conditioners systems do not alter the TDS present in water, but rather break down the harmful metals, minerals, salts & ions into smaller nano colloids to make the non-drinking water in your home softer & healthier to use.

Not at all. Aqua Conditioners is a highly sustainable product that makes sure not a drop of conditioned water goes to waste. Our systems only break down hard water particles and make the water softer. There is no removal of water, hence no water wastage.

Within a few weeks of use, you will notice that your soap & shampoo lather better, the water feels softer (fresher), there is a significant difference in your hair & skin health, and limescale forms less and washes off easily. On top of these, our customers have also mentioned a change in the smell, odor, and taste of water.

Aqua Conditioners products can be used for point-of-use applications like shower heads, handheld showers, or taps. Alternatively, you can use them for a specific point-of-entry application like a bathroom, kitchen, entire flat, home, or office.

With incredible trust in our product and countless testimonials to back it up, we know you will find your perfect hard water solution in us. To make this decision easier, we offer a 30-day risk-free trial. Do not see evident results? Send the product back to us & claim your refund.

All three Aqua Home systems use the same technology and help you solve hard water issues in the same way. They differ only in terms of flow rate. Choose AC18 for 20-35 LPM, AC34 for 35-55 LPM and AC56 for 55-80 LPM. Please note that a higher flow rate does not mean better product performance, choosing the system that matches your actual flow rate is what gives you the best result.

There are two methods. Check your motor's label for a number next to Q Max, which is your motor's flow rate in litres per minute. Or check manually with a bucket: place a bucket of known capacity where the water flows into your overhead tank, switch on the motor and time how fast it fills. 20 litres in 30 seconds is 40 LPM, 20 litres in 15 seconds is 80 LPM, and 20 litres in 60 seconds is 20 LPM. Because flow can drift with the age of the pump and the height of your tank, the manual check is the more reliable one.

If you live in an individual house with 2 or 3 stories, we recommend looking at Aqua Home 3555 and Aqua Home 5580. But if you live in an apartment higher than 3 stories, take a look at our Aqua Bathroom Series, a water conditioning system designed specifically for flats.

The different products in our series are designed to handle specific flow rates. Aqua Bathroom 1015 offers the perfect flow rate for a single bathroom, while Aqua Bathroom 1520 offers a higher flow rate that is perfect to handle two bathrooms. If you live in an apartment with a double mainline, we recommend two Aqua Bathroom 1015 systems, one for each mainline.

All Aqua Conditioners systems help you tackle hard water issues like skin & hair damage and limescale formation on floors, showers, taps & appliances. If you are having difficulty choosing the right product for your residential setup, talk to us and our team will be happy to help you figure it out.

Aqua Conditioners products are very easy to install. If you purchased the Aqua Shower Premium, you can do it yourself in just 5 minutes: remove the shower head from the shower arm, screw the system onto the arm, then attach the shower head to the other end. If you purchased the Aqua Bathroom Series or Aqua Home Series, any trusted plumber from your locality can fix it for you in 30 minutes to an hour using our installation guides.

No worries. Our team can guide you to connect with experienced technicians at Urban Company and they can get the job done in no time. All you need to do is download the Urban Company app and book a plumbing service.

Of course. Our systems can be installed in your bathroom mainline or home within 30 minutes. Once that is done, you can start enjoying the goodness of soft water straight away.

Aqua Conditioners systems require zero maintenance. There are no cartridge replacements every 3 months, no salt recharges every week or two, and absolutely no additional costs for any maintenance, ever. After years of usage, if the product's performance is not at its best, all you need to do is a simple clean-up and it will be good as new. There are customers who did not need a clean-up for 7+ years.

If you have been using Aqua Conditioners for a while and it suddenly feels like the hard water issues are showing up again, that is a sign your system needs a cleanup. The signs are easy to notice: crusty limescale deposits, less lathering of soap, and extreme dryness in hair & skin. When this happens, a product cleanup will make your system good as new.

We have had customers who did not need a cleanup for 7 years, and customers who needed one after 18 months of use. It varies with the water hardness in your area and the sediments accumulated in your system. If you would rather not wait until you notice a change in effectiveness, we recommend getting your Aqua Conditioners cleaned every 18 to 24 months.

Of course, as long as you can reach the system it is easy to remove, clean and refit. Aqua Shower Premium is the easiest, since it sits on a shower head or handheld. If your Aqua Bathroom or Aqua Home system is fixed in a mainline pipe that is not easily reachable, you may need help from a local trusted plumber.

Yes, that is a possibility. Hardness can fluctuate with the underground water level, the season (wells run deeper in summer) and the water source (tankers bringing water from a different source than usual). A sudden return of hair, skin or limescale issues can be down to this. When in doubt, reach out to us and we will help you work out whether the system needs a cleanup.

Nope. We live by what you see is what you get yourself into. There are absolutely zero added costs to you other than what you pay for the product. Aqua Conditioners products require no salt recharge, no cartridge change, and no maintenance, so there are no additional costs or purchases, ever.

Of course. To give you trust & peace of mind while purchasing Aqua Conditioners, we offer a 30-day risk-free trial for all our products. If you do not find the product true to its word, you can return it & get your money back. But based on past experience with customers and our product's efficiency, we are sure you will want to hold on to it even past the 30 days.

Every Aqua Conditioners product carries warranty coverage of up to 5 years from the date of purchase. It applies to MOC defects: rusting or corrosion on the stainless-steel housing, punctures or holes on welded joints, and any leakage of water through the product. Once the issue is identified, we will either refurbish your system or replace it with a fresh unit directly from Australia.

Our water conditioning systems are designed to last over a decade with almost no maintenance and completely zero recurring costs. Along with the 30-day risk-free trial for all systems, we also offer a 5-year warranty that covers all MOC defects of the products and assures a refurbishment or replacement of the system.